Jeep Warranty FAQ and Benefits Information

Q: Is it possible to add the cost of the service contract to my current lease/ purchase payment?
A: You cannot roll payments into your current payment unless it's done at the time of vehicle sale. However we do offer interest free payment plan options.

Q: How do I upgrade or downgrade my plan or my deductible?
A: You can upgrade and downgrade your plan and deductible by calling 1-800-521-9922.

Q: Are Jeep Service Contracts accepted at all Chrysler, Dodge and Jeep dealerships?
A: Yes, Jeep Service Contracts are accepted at all Chrysler, Dodge and Jeep dealerships throughout the U.S., Canada and Mexico.

Q: What does Roadside Assistance cover?
A: For specific information on Roadside Assistance coverage, please call the Roadside Assistance Hotline at 1-800-521-2779.

Q: Do Lifetime plans cover everything for the life of the vehicle?
A: Lifetime Plans do cover mechanical repairs for the components listed as covered in your particular plan, but do not include wear items like brakes or tires. First day rental, rental allowance, roadside assistance, towing allowance and trip interruption benefits expire at 7 years or 100,000 miles.

Q: Are there fees associated with the financing of a service contract?
A: Jeep Service Contracts offers interest free payments with no administration fees.

Q: How many days of rental do I get with a Jeep Service Contract?
A: The number of rental days covered is virtually unlimited during the term of your plan - however, the plan does restrict the number of rental days covered to 5 per occurrence and will pay $35/day

Q: If I am not near a factory authorized dealership, will Jeep cover the repairs at a non-Jeep dealership?
A: Yes, in a case like this, repairs can be pre-authorized. Please contact 1-800-521-9922.

Q: I have a question that I did not see listed, whom can I contact for more information?
A: Please contact the Jeep Service Contract Customer Assistance Center at 1-877-211-4885.

Q: Does the service contract duplicate any warranty coverage?
A: No. A Jeep Service Contract does not duplicate any manufacturer's warranty coverage. A service contract extends your coverage once your vehicle warranty expires. In addition, our plans include things that typical manufacturer's warranties do not cover, for example $1000 Trip Interruption Coverage, to cover the costs of a hotel if you are stranded while on vacation.

Q: Who backs the service contract?
A: Jeep Group LLC backs our contracts, and pays for repairs under the terms of the service contract, whether or not your vehicle is a Chrysler, Dodge or Jeep or most other domestic or foreign automobiles.

Q: How much does the auto service contract cost?
A: The price of your service contract is based upon a number of factors like the purchase type (new or used), the length of your manufacturer warranty (3/36 or Lifetime for example), the deductible you choose, etc. Please call 1-800-442-2666 and a trained specialist will walk you through the steps to determine the best coverage for your individual needs.

Q: How much does the auto service contract cost?
A: The price of your service contract is based upon a number of factors like the purchase type (new or used), the length of your manufacturer warranty (3/36 or Lifetime for example), the deductible you choose, etc. Please call 1-877-211-4885 and a trained specialist will walk you through the steps to determine the best coverage for your individual needs.

Q: How are claims handled?
A: Claims are handled through the Chrysler, Dodge or Jeep dealership of your choice, within the 50 States, the District of Columbia, Canada, Guam, Puerto Rico or Mexico. If you are unable to obtain Plan service from an authorized dealer, please telephone 1-800-521-9922 for service instructions.

Q: How are claims handled?
A: Claims are handled through the Chrysler, Dodge or Jeep dealership of your choice, within the 50 States, the District of Columbia, Canada, Guam, Puerto Rico or Mexico. If you are unable to obtain Plan service from an authorized dealer, please telephone 1-800-521-9922 for service instructions.

Q: What is the length of the service contract?
A: Our service contracts are offered with a wide variety of time and mileage terms. Combinations up to 7 years and 100,000 miles are typically offered. Our Lifetime Plans have NO time limit on mechanical coverage whatsoever they cover the owner for as long as they maintain ownership of the vehicle